Question 1

Do I get root access?

Accepted Answer

Yes. Every server comes with full root access over SSH from the moment it boots. Add your SSH public key when you create the server and log in as root straight away.

Question 2

Where are the servers located?

Accepted Answer

Servers run in our Australian region, hosted at [Data centre location].

Question 3

Which operating systems can I install?

Accepted Answer

You can choose Ubuntu or Debian when you create a server, along with [Other images]. You can rebuild the server with a different image from the control panel at any time. Rebuilding erases the disk, so take a snapshot first.

Question 4

Can I get a bigger server?

Accepted Answer

Larger plans are coming. If you need more CPU, memory or storage now, contact us and we will work out an option with you.

Question 5

What is a VPS?

Accepted Answer

A virtual private server is a virtual machine with its own share of CPU, memory and storage. It runs its own operating system, and you have full control over it.

Question 6

How do snapshots and backups work?

Accepted Answer

Take a snapshot from the control panel before an upgrade or a big change, then restore it if something goes wrong. Automatic backups: [Backup schedule and retention].

Question 7

Is DDoS protection included?

Accepted Answer

Yes. DDoS protection is included with every server at no extra cost. [DDoS protection details].

Question 8

How does billing work?

Accepted Answer

Web 1 costs $29 per month in Australian dollars, billed monthly by card. You can cancel any time from the control panel, and the server runs until the end of the month you have paid for.

Question 9

What uptime do you guarantee?

Accepted Answer

[Uptime guarantee].

Question 10

How do I get support?

Accepted Answer

Email [support@rootbox domain]. Support is available [Support hours].

CPU	1 vCPU
Memory	[x] GB RAM
Storage	15 GB NVMe SSD
Bandwidth	[Bandwidth]
Network port	[Port speed]
IPv4	1 address included
IPv6	[IPv6 availability]
DDoS protection	Included
Region	Australia
Data centre	[Data centre location]
Access	Full root over SSH
OS images	Ubuntu, Debian, [Other images]
Snapshots	Included, [Snapshot limit]
Backups	[Backup schedule and retention]
Control panel	Included
Uptime	[Uptime guarantee]
Billing	$29/mo AUD, billed monthly by card

Pricing

Web 1

Included with Web 1

Root and SSH

Public IPv4

Snapshots

DDoS protection

OS images

Control panel

Specifications

Frequently asked questions

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